Emergency Response

MapleNet offers 24 x 7 x 365 monitoring and emergency response services. There is at least one technician on call at all times that monitors both wireless sites and wireless systems. Our service vehicles are fully stocked with standard repair items such as rectifiers, cabling, lightning suppression, transmitters, etc. Our company is located just minutes off the Indiana I-80 Tollway. Our crews have rapid response capabilities to markets in Chicago, Indianapolis, Toledo, Detroit, Grand Rapids, as well as other sites in the Midwest. Customers with priority service have 24-hour pager access to the technician on duty. MapleNet provides service level agreements and response times as quick as two hours.

Network Monitoring Solutions

MapleNet has developed a network monitoring system that provides detailed physical site and system intelligence remotely. These systems also allow for MapleNet to proactively monitor any network issues before they impact productivity. In addition, many issues can be cleared remotely via network management. Our company is well staffed, our service vehicles are well stocked, and we have the procedures in place to insure that our customers are returned to service as quickly as possible.  

Sparing Solutions

MapleNet also provides services to customers for maintaining system spares and replacement units. MapleNet’s extensive inventory of wireless equipment combined with customized staring programs provides peace of mind and rapid return to service for customers opting for stocking spares instead of advanced replacement warranties.

Mission Statement:

MapleNet Wireless will set the standard for Excellence and Integrity in the Wireless Connectivity Industry. This will be accomplished through constant Communication, a focus on Safety, internal Organization, and being constantly Adaptable to our environment and the situation- all borne out of an intensity and desire to bring the best value to our clients.

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